At Leapfrog Neighbourhood Nursery Ltd all of our Policies and Procedures are reviewed on a regular basis, the last date of review is stated in each policy. The following Safeguarding Policy and Complaints Procedure are available to be viewed and downloaded from this page. Further policies and procedures are accessible directly from the nursery.
Should you require further information or wish to discuss, please contact our Nursery Manager or contact us via our enquiry form.
We are committed to the development of and sustaining a strong safeguarding culture, supporting us all in safeguarding children, creating a positive and respectful environoment in which everyone can florish.
“Safeguarding and promoting the welfare of children is everyone’s responsibility. Everyone who comes into contact with children and families has a role to play. In order to fulfil this responsibility, all professionals should make sure their approach is child–centered. This means they should consider at all times, what is in the best interests of the child” ~ Keeping Children Safe in Education DfE 2021
We aim to achieve the highest standards in care given to all children and seek to make and maintain positive and enabling relationships with parents, carers, and families of all that access our setting. We do understand however, that unfortunately sometimes parents or carers may not be satisfied with the service provided by the setting.
Should you wish to make a complaint, please be assured that it will be dealt with professionally and promptly to minimise escalation and ensure the welfare of the children.